BMC Software offers BMC Helix ITSM, a multi-cloud service platform that uses intelligent service automation capabilities and a seamless service experience across multi-cloud environments. One clever feature is the BMC Helix Digital Workplace, which allows employees to find apps and solve their own problems and needs in a customer-type interface without submitting a request to the system administrators. It presents services from multiple vendors in a single catalog which helps avoid confusion about whether the solution is available for the BMC platform.
It intelligently automates commonly performed tasks and has robust ticketing and troubleshooting for system administrators and end-user employees, with excellent configuration management and change management. Easy to scale, BMC Helix ITSM uses full-stack provisioning across traditional and cloud platforms.
Individual License: : (Where Available). An individual license is for personal use.You will pay only once for using the deliverable forever. You will have access to any new updates within 12 months after purchase. You are not authorized to use an individual license in a corporate setting or consulting situations.
Enterprise License: An enterprise license is applicable if you are representing a company, irrespective of size, and intend to use the deliverables across the company. You pay only once for using the deliverable forever. You will have access to any new updates within 12 months after purchase. You may not use the deliverable in consulting.
Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work needs to pay the consultancy license fee. You pay only once for using the deliverable forever. You will have access to any new updates within 12 months of purchase.
We are sorry, but we cannot send or show sample deliverables. There are two reasons: A) The deliverables are our intellectual property, and we cannot share the samebefore payment. B) While you may be a genuine buyer, our experience in the past has not been great with too many browsers and not many buyers. We believe the depth of the information in the product description and the snippets we provide are sufficient to understand the scope and quality of our products.
We process each transaction manually, and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.
Your best bet is to log in to the portal and download the products from the included links. The links do not expire.
Yes. You can only download the products three times. We believe that is sufficient for any genuine usage situation. Of course, once you download, you can save electronic copies to your computer or a cloud drive.
You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well. You may not list the products on any public website or forum.
Not generally. Compared to our professional services fee, the price of our products is a fraction of what we charge for custom work. Hence, our business model does not have enough margins to offer pre-sales support.
Yes, for a separate fee. You can hire our consultants for remote help and in some cases, for onsite assistance. Please Contact ITBits for consulting services.